Thank you for shopping at GDH-Lebkuchen
About Us This web site is owned and operated by GDH-Lebkuchen who is completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
GDH-Lebkuchen
4131 NW 66th Ave Coral Springs Florida 33067 United States
Phone: (954) 346-4195
Fax: (954) 341-5081
Email:
FL Resale Certificate 16-8012493396-2
Company number: <954 346-4195> |
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. We accept Visa, MasterCard, Discover Card, and the American Express Card.
We also accept PayPal
Please note: We block payments from U.S. users who do not provide a Confirmed Address to PayPal.
You may send your credit card information via phone, fax, or first class mail (not recommended). DO NOT mail such sensitive information via E-Mail. Call us!
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we execute your order or send you an an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason. |
Shipping And Handling Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. We accept Visa, MasterCard, Discover Card, and the American Express Card.
We also accept PayPal
Please note: We block payments from U.S. users who do not provide a Confirmed Address to PayPal.
You may send your credit card information via phone, fax, or first class mail (not recommended). DO NOT mail such sensitive information via E-Mail. Call us!
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we execute your order or send you an an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.
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Delivery Schedule We normally ship your order the following receipt of your order. NOON is normally the cut off time for any orders that we have to download from the server. If you order is not received (downloaded) in time, it will ship the following day.
Important: We will not ship 'heat sensitive' items on a Thursday or Friday via UPS Brown Label. The shipment would only sit in a UPS Warehouse over the weekend. Such shipment will be made on a Monday following receipt of your order.
If you rather not wait, then be certain to select UPS RED LABEL SERVICE (next day air) or UPS BLUE LABEL SERVICE (second day air) and we will expedite your shipment. Note: Only UPS Red Label will be delivered by 10:00 AM by UPS. Both Blue Label Service (Next Day Air) and UPS Brown Label Service (Regular Ground) will be delivered after 2:00 PM.
Don't forget ice/gel packs if you are shipping chocolates during the summer.
Christmas Orders/Lay Away/Delayed Shipping
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We have encountered frequent problems with the processing of 'Credit Cards' Either the number is invalid, or the expiration date or Security Code does not match and such transactions are declined. Seasonal limitation may not enable us to sell the merchandise again, if we are obliged to return your merchandise to stock. To avoid this, we will process and charge your credit card at the time you place the order. There are no exceptions to this policy.
Once we have packed your order, we have essentially identified the goods to your order and the merchandise is yours. If you elect to cancel your "Lay away Order" prior to shipment, the same cancellation fees as shown in our "Shipping and Handling" Section will apply.
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Back Orders We do not backorder! Each item is clearly marked as either 'In Stock' and you can add such items to your Shopping Cart, or the item is marked 'Out of Stock' and you will be unable to order the item.
We update our 'On-line Inventory' daily. During the update procedure, our shopping cart may inform you that Shopping is suspended'. You will be able to place items into your cart again after a short delay.
If your item is not in stock and you would like to order the item, then please join our mailing list and specify the item and quantity that you would like to order.
Certain merchandise is not 'Inventory stock' and you are allowed to place special orders for such items. This type of inventory is clearly marked for your convenience. This includes full cases of coffee that are 'drop shipped' for us.
Certain merchandise such as German Lebkuchen or Christmas Stollen are of a seasonal nature. We receive such merchandise only once a year. If such merchandise is marked 'Out of Stock', you will not be able to order such merchandise again until the following year.
Substitutions
We will make every effort to contact you if an item is not in stock. Seasonal pressures may prevent us from doing so. Minor substitutions of similar items and values may occur if the value is below $ 10.00. You will receive equal or better value in such instances. Please accept our apologies for any inconvenience.
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Tax Charges For orders made from within the United States sales tax will be applied to all FLORIDA orders. Taxes are determined by the 'Ship To Address' and not the 'Bill To Address'. Our business is operated from Florida. All other orders are tax free. Florida State Sales Taxes are charged only on those items that are not considered 'essential food' items (i.e. regular groceries). Non-essential food items such as Chocolates, Chocolate Gift Boxes, Festive Gift Chests, and Tins etc. are taxable.
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Credit Card Security Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. Credit card information is only entered when you reach the "SECURE" site of Authorize.net. You will note that your web address changes from 'http://www.gdh-imports.com' to 'https://www.authorize.net'.
You will also see a 'lock' on the bottom of the screen denoting that you are at a 'secure site'.
If you are still uncomfortable, select a different payment option and fax the order with all the pertinent information to us. Our fax number is (954) 341-5081. You may also call us at (954) 346-4195.
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Guarantee We guarantee your satisfaction. If you by chance received the wrong item, or the merchandise is damaged in transit, please contact us within 48 hours upon receipt of the shipment.
If your order is damaged during shipment, please contact the carrier immediately. We make every effort in packing your shipment carefully, but occasionally improper handling while the package is in transit can result in damaged merchandise.
If shipped via UPS, you may report your damage initially by contacting UPS at (800) 742-5877. You will need your UPS Tracking Number. Then contact us by calling (954) 346-4195. We will gladly file the claim against UPS on your behalf.
ALASKA and HAWAII
Only shipment via USPS Priority Mail. Don't forget buy insurance. The Postal Service does not include insurance against loss or damage, etc. If you don't insure, any loss or damage is your loss. We cannot recover for you what is not insured by you.
Reaching Us If you need to reach us, please email us on sales [at] gdh-trading [dot] com, alternatively, you can call 954-346-4195 during normal business hours (9:00 AM to 5:00 PM EST) or fax us at 954-341-5081 or write to us at 4131 NW 66th Ave Coral Springs Florida 33067 United States. An answering machine will record all messages left after normal business hours and we will return your call at the earliest opportunity.
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Reaching Us If you need to reach us, please email us on sales [at] gdh-lebkuchen [dot] com, or use the link on the store page, alternatively, you can call (954) 346-4195) or fax us on (954) 341-5081 or write to us at 4131 NW 66th Ave Coral Springs Florida 33067 United States There is no 'phone tag' involved and you have a written copy for your records.
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Privacy Policy Privacy Policy GDH-Lebkuchen does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Any items left in your shopping basket will be automatically purged after 12 hours.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.
If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We regret, but 'Food Items' cannot be returned to us. No potential customer would want to buy merchandise from us that may have been returned by another customer and possibly tampered with. We feel confident that you understand this policy. This policy is for your protection.
All Erzgebirge Wood products have their own return policy. Please review the applicable section in our shopping cart!
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| Remittance Terms Full payment is due prior to shipment of any order. |
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